What is your MOQ? (Minimum Order Quantity)
Most of our products have no strict MOQ. For standard models, small trial orders are accepted. For customized items, MOQ may vary depending on specifications.
What is your lead time?
For standard products, the lead time is typically 3-7 days. For large-volume or customized orders, production usually takes 10-25 days depending on specifications.
Do you provide samples?
Yes, samples are available. Standard samples can usually be shipped within 3 days. Sample fees may be refunded after the official order is placed.
Can you provide OEM/ODM customization?
Yes. We offer logo printing, customized parameters, special materials, wiring requirements, and packaging options. Please share your specifications for a quote.
What certifications do your products have?
Our products meet international standards and can come with CE, RoHS, TUV, UL or other certifications depending on the model. Certificates can be provided upon request.
What payment methods do you support?
We support T/T, PayPal, Western Union, Alibaba Trade Assurance, and L/C for large orders.
What shipping options do you offer?
We ship via DHL, FedEx, UPS, TNT, air freight, sea freight, or railway depending on your location and order size. We can also ship using your forwarder account.
Do you support custom packaging or private labeling?
Yes. Custom boxes, labels, barcode printing, and OEM branding are available for bulk orders.
How do you ensure product quality?
We conduct 100% inspection before delivery, including functional testing, durability testing, appearance checking, and random sampling according to international standards.
Can I visit your factory?
Yes, factory visits are welcome. We can arrange a virtual video tour if you're unable to visit in person.
How do I choose the right model for my project?
You can share your application, electrical ratings, drawings, and operating environment. Our technical team will recommend the best model for your needs.